Member Zone

Check-ins: In order to control access and ensure safety for our members and their belongings, we ask that you please check-in and scan your membership card at the front desk each visit. Only exit and enter though the lobby door – DO NOT EXIT THROUGH THE EMERGENCY EXITS.

Cleanliness: Cleanliness is a high priority for us. If you ever notice something that has been overlooked and should be taken care of immediately, please inform the front desk. We perform hourly cleanliness checks and a thorough janitorial service is completed each night after closing. As a courtesy to your fellow members, we ask that you do not wear muddy or dirty shoes into the club, wipe down all equipment you used, return all equipment to its original location, toss all garbage in the waste baskets provided, replace magazines in the rack, and wipe up any water in locker room you got on the floor going to and from the sauna, or that you spill by the water fountain.

Attire: For liability reasons, proper athletic attire (not too long or loose that could get caught in equipment) and shoes must be worn while utilizing any equipment in the club. Certain programs such as Yoga, Nia, and Pilates are exempt to this rule. Shoes must be worn at all times in the weight and cardiovascular areas.

Perfume: Please be conscious of the amount of perfume that you wear to and or apply at the club. Heavy amounts and strong scents can be very disruptive and harmful to those with allergies.

Equipment Usage: As a courtesy to your fellow members, please limit yourself to 30 minutes on cardio equipment during peak hours and/or when others are waiting. When using muscle conditioning equipment, please allow other members to share the equipment by allowing them to work in between sets.

Equipment Wipes: To help us maintain a clean and hygienic environment, we ask that all members wipe down equipment and mats after usage. Wipes are located in every room in the club.

Sauna & Aroma-light Therapy rooms: For hygiene purposes, while using the sauna, we request that members sit on a towel, avoid using oils, lotions, conditioners, and sprays while using the Sauna. For cleanliness purposes, we ask that you not wear shoes in the Sauna and Aroma-light therapy rooms.

Lockers: We ask that you secure your items in a locker. Locks are available at the front desk to borrow. Lockers are day use only. Items left in lockers overnight will have the locks cut off and items will be placed in lost and found located in the lobby.

Cell Phones: Please refrain from talking on your cell phone within the club.

Locker Room Amenities: As a convenience to our members, we offer various locker room amenities including shampoo, conditioner, lotion, deodorant, and more. If we have overlooked stocking up on a certain supply, please inform the front desk.

Towels: Sweat towels are available at the front desk by request. Shower towels are available for $3 per towel/day or $15 monthly towel membership = 1 towel per day.

Unsupervised Children: To maintain our relaxing environment and for the safety of your children, we cannot accommodate unsupervised children under 10 years in our facility. For liability reasons, student members between the ages of 10-15 years must be supervised by a guardian adult when exercising.

Lost and Found: Items in “Lost and Found” will be stored for 30 days before being donated to a local charity.

Parking: Free parking is located in our parking lot and throughout the neighborhood. Please do not block or park too close to our neighbors drive ways making it hard for them to utilize their drive way. Please lock your car and secure valuables out of sight; fitness facilities can be prime targets for thieves. Better yet, just bring your valuables inside and lock them up in the locker room.

Bike Rack: Always lock your bike up to the bike rack with a heavy duty bike lock. We have bike locks at the front desk to borrow.

Guest Day Pass: As a member, you can bring a guest for the day to utilize the club and all classes. You can bring the same guest only once per 12 months for free. Out of town guests must pay the day fee. Please be sure your guest brings photo id to be able to enter the club. If you and your guest are taking a class, be sure to arrive 15 minutes prior to class so we can get your guest checked in properly.

Guests Interested In Joining The Club: Guests can utilize a complimentary week pass and initial personal training session to try the club and classes. Out of town guests are not eligible. Please be sure your guest brings photo id to be able to enter the club.

Facility Hours: Our facility is open Monday-Thursday 5:30am-9pm, Friday 5:30am-7pm Saturday 7:00am-3:00pm, and Sunday 9am-2pm. Equipment usage and showers must be concluded by closing time. Our staff is not authorized to extend hours of operation for any reason.

Entering & Leaving Group Fitness Classes: In order to take full advantage of a proper warm-up and cool down, secure your space, equipment and not disturb your workout buddies, we ask that you arrive on time and stay until the end of all Group Fitness sessions. If you are running late or absolutely must leave early, we ask that you enter or exit quickly and quietly and position yourself on the outer edges of the room to easily grab and put equipment away. DO NOT let other members in or exit through the emergency exit doors. DO NOT exit through the private personal training studios. Please understand that entering or leaving any type of session during a meditative or focused segment can be disruptive to other exercisers.

Communicate with our Group Instructors: To allow your Instructor to guide you appropriately through each workout, please advise them if you are a beginner, pregnant, have high blood pressure or any other medical condition, injury, or pain that may affect your workout. Please modify any movements that do not feel comfortable and report any injuries or incidents to a staff person immediately.

Personal Training, Massage & Facial Appointments: For all Personal Training, Massage & Facial sessions, we ask that you arrive early to ensure you can begin your session right on time.

Appointment Cancelation Policy: First, we want to let you know that this policy is as important for you as it is for us. A strong cancellation policy keeps you accountable and ensures that you keep the commitment to yourself. The reality is that for most people, exercise is a ‘chore’. It becomes easy to skip a workout if you’re feeling a bit tired, stressed at work, or need to take care of some things at home. However, when clients know they will be charged for a session if they don’t show up, it forces them to prioritize their health and fitness. This policy dramatically decreases missed workouts and short-notice cancellations. It is this type of consistency that ensures great results for our clients. We are the ones to make sure you do the things that sometimes you don’t really want to do but know you need to do!

Second, a cancellation policy is also important for us as a business. The average personal training studio can expect to experience a 25-40% cancellation rate of their weekly scheduled appointments. Can you imagine losing 25-40% of your business revenues or income every week? The fitness industry is different than most other service industries in that most people do not enjoy exercise and will often find convenient ‘excuses’ to get out of a workout. A hair-stylist doesn’t need such a strict policy because most people eagerly anticipate getting their hair done and therefore, this type of industry wouldn’t suffer from the high rate of cancellations that a personal training business does. You see, when you make an appointment with your trainer or therapist, we reserve that time for you. Your trainer spends time preparing for your session and some of our trainers drive quite a distance to be here for you. When a client cancels on short notice, it is very difficult (often impossible) for us to make a connection with another client who could possibly take that appointment. That time becomes lost revenue and a loss to the trainers’ or therapists’ income that cannot be recovered.

We hope you understand that we spend time regularly discussing this topic because we never want to institute policies that can potentially upset our clients. We recognize that we are in a difficult situation as a business; our number one priority is customer service but how is charging a client for an appointment they cannot make a good customer service initiative? At the same time, if we do not have a strict policy, our business does not succeed. Let’s review our cancellation policy as stated in your Client Agreement:

“I understand that NW Women’s Fitness Club operates on a scheduled appointment basis for all Private Training, Massage & Facial sessions and thus, requires that I provide 24 hours’ notice when canceling a Private Training appointment and 48 hours’ notice when canceling a Massage or Facial Appointment. No charge will be levied should I cancel with MORE than 24 or 48 hours’ notice. Should I cancel a session with LESS than 24 or 48 hours’ prior notice, I will be charged in full for that session. I understand that NW Women’s Fitness recommends that all cancelled sessions be rescheduled to ensure consistency and fitness progress.”

Our approach to dealing with this difficult situation is to educate our clients verbally and in written correspondence as to why this policy is critical for them and for our business. We are confident that if you understand our predicament, you will make every effort to give us advanced warning of a cancellation and, in the event you have to short-notice cancellation, it will be easier for you to understand the charge knowing the background information. We are also sympathetic and understand that things come up that may force you to cancel unexpectedly (illness, work and home emergencies, etc.). In the event of a short-notice cancellation, your trainer or therapist will use that time reserved to do something for you. For example, your trainer may research a health and nutrition topic of interest to you, design a new exercise program, or outline some exercises you can do at home. Your massage therapist may research a new technique to help you with a nagging shoulder injury. They may also use the time to brainstorm some new goals or pull together a report of your progress. You can also ask them to work on something specific for you during that time. We want you to understand that when you do have to cancel without 24 or 48 hours’ notice, we will use that time for you so it will not be money wasted.

Completion of a Package: In the event you run out of sessions in your account and have not yet purchased an additional package, you will be charged the single session price for any sessions you complete before renewing. However, we encourage you to purchase session packages in order to take advantage of our package discount pricing.

If you have any other suggestions that will help us service you better and provide an invigorating, safe, and welcoming workout environment, please let us know. We will do our best to accommodate requests that will benefit our diverse clientele.